Regardless of whether you are looking for the best home Internet provider for your business or home, there are a number of providers to choose from. The three major players are Telstra, Optus, and Superloop. Each has their own benefits, as well as their drawbacks. So, it is important that you pick a company that will work for your needs.
Telstra
Telstra is Australia’s largest telecommunications company, providing a variety of broadband plans and home wireless devices. Whether you’re looking for the fastest internet service in your area, or you simply want a dependable provider, Telstra has a plan that fits your needs.
With over 30 years of experience, Telstra is well equipped to provide the services you need. Their comprehensive product line includes mobile and fixed broadband, bundles, and postpaid phone packages.
In addition to a wide range of services, Telstra offers a number of perks. The company’s My Telstra app allows customers to track the performance of all of their connected devices and offers tips for improving network performance.
The Telstra Air membership gives subscribers access to free public Wi-Fi in Australia. They can also use their home broadband data allowance at thousands of hotspots.
Telstra’s home wireless broadband plans include a modem. Customers can choose to pay for the modem outright, or they can choose to pay monthly for their wireless service. For those who don’t like paying for a modem, Telstra offers prepaid mobile broadband SIM cards. These can be used with portable devices such as iPads and laptops.
Although not the fastest home Internet plan, the Telstra NBN 100 plan offers the best speeds on the speed tier. During peak hours, qualifying connections should see average speeds of 100Mbps.
When it comes to customer service, Telstra ranks high. It is the top ranked complaint-handling company in the TIO’s 2010-2015 report.
Optus
Optus is one of the largest telecommunications companies in Australia, and has been operating for over 30 years. The company offers a wide range of home internet plans, as well as entertainment options for families and businesses. Whether you’re looking for a 4G wireless broadband plan or a wired connection, Optus has a plan to suit your needs.
Optus’s Home Internet Plan includes a free subscription to Optus Sport. This is a great deal for those who enjoy watching sports.
Optus also has a number of fixed wireless broadband plans. These come with unlimited data and fibre to the node. You can subscribe to a month-to-month plan, or you can commit to a 24-month contract.
For those who prefer to watch TV at home, Optus offers a TV set-top box bundle and a subscription to SubHub, which allows you to watch your favourite shows and Netflix on your Optus home internet connection. There is also a SubHub bundle for customers with a home wireless broadband plan. Those with an Entertainer NBN plan will also be able to access SubHub.
While Optus is known for its fast, reliable internet connections, it doesn’t take away from the fact that it offers a variety of perks. For instance, Optus customers get access to Optus Sport, which offers live access to football games and related shows.
Optus also offers a wide range of NBN plans, including one of the fastest plans available. Optus’s NBN service is connected to a super-fast, high capacity broadband network.
SpinTel
SpinTel is an Australian-owned home internet provider. It offers a range of services including broadband, mobile, and phone plans. These include an NBN connection.
SpinTel has been offering internet service since 1996. At the time, the company offered both VOIP and fixed-line service. Since then, it has grown to become one of Australia’s largest providers.
Currently, the company is run by its chief executive officer, Liam Bal. In addition to the broadband plans, customers can choose from four mobile data plans. The company also sells Google Nest Wi-Fi routers, which double as smart speakers.
The company’s main selling point is its bundle offerings. Users can bundle their internet, phone, and mobile plans together. However, the savings from the provider are not as enticing as the offerings from other competitors.
One of the biggest advantages of SpinTel is its customer service. They have an active chat line and a live chat feature on their website. Customers can also add extra mobile lines and mobile add-ons.
Other benefits of using the company’s services include no contract and no setup costs. You can also opt for a BYO modem if you wish. As a bonus, you can save $3 off your monthly mobile plan if you have an internet plan.
SpinTel isn’t a perfect company, though. After all, there was a time when they were in trouble with the ACCC over pricing. Despite this, the company has continued to grow and offer top-notch service to its clients.
Superloop
Superloop is one of Australia’s newest internet providers. It was founded in 2014 by Bevan Slattery, a former tech entrepreneur from Rockhampton, Queensland. As a provider of fibre network infrastructure, Superloop has a wealth of experience in building high-speed fibre networks throughout Asia Pacific.
In the past year, Superloop has expanded its business and now offers fixed wireless broadband and mobile phone plans. The company’s customer base has grown to 86% of consumers, 56% of businesses, and 28% of data revenue.
Superloop has invested in both physical and software infrastructure assets to support its growth. These include fibre, fixed wireless, and subsea cables.
Superloop provides high-speed Internet services at an affordable price. This includes NBN ultrafast and standard speed tiers. However, the plans don’t come with set-up fees. That’s because the company owns its own network, which other telcos typically rent.
Although Superloop doesn’t offer VoIP services, streaming services, or exclusive content, it does have a solid customer support program. Customers can contact Superloop by phone, live chat, or through an online form.
When it comes to speed, Superloop is one of the faster NBN providers available. On its NBN 100 plan, users can enjoy upload and download speeds of up to 40Mbps. For peak speeds, customers can opt for Superloop’s NBN 1000 plan, which comes with a 3TB data cap.
With its low monthly prices, Superloop offers no-contract and no-startup-cost NBN plans. Those interested in a more custom NBN experience can choose to add on extra features like call centres and broadband bundles.
Aussie Broadband
If you’re looking for the best home internet provider in Melbourne Victoria, you should check out Aussie Broadband. This Australian-owned company has a strong reputation for quality service and great value. It is also a challenger to the big players in the NBN market.
In addition to its NBN plans, Aussie Broadband offers a range of add-ons and mobile broadband services. The company is known for its transparent customer service.
Aussie Broadband’s NBN plans include a variety of speed tiers. You can choose a plan that is ideal for your needs, or build your own. For example, you can choose a Premium nbn(tm) plan that offers 80Mbps. Or, you can get a Starter nbn(tm) plan with speeds of up to 50Mbps.
Aussie Broadband also offers a BYO modem option. Pre-configured NBN modems are available for $149, plus postage. However, it is important to read the fine print. Some plans can come with a monthly fee, or there may be a hefty shipping charge.
Aussie Broadband also offers OptiComm plans. These are similar to NBN plans, but they are available in month-to-month packages. They offer a range of products for a wide price range.
As one of the top home internet providers in Australia, you can expect excellent customer support. Aussie Broadband is a member of 13 local support teams.
The company also has a strong culture. Customers say that Aussie Broadband’s customer service representatives are easy to deal with, helpful, and always willing to answer questions.
Belong
Belong is a subsidiary of Telstra, one of Australia’s largest telecommunications companies. They offer excellent service at competitive prices. There are many benefits to using Belong as your home internet provider. You can choose from a wide range of options, including NBN, ADSL2+, cable and hybrid fibre coaxial.
Belong also offers a free Wi-Fi modem. Their customer service is among the best in Australia. The company’s site features an online portal that helps you pay your bills, manage your mobile account, and track your orders.
Belong is a great option for those who want to save money. Its prices are often the most competitive in the market. Among its other perks are a referral program that awards $50 for each new subscriber.
Aside from its broadband and home phone offerings, Belong has also made a splash in the mobile sector. Its mobile plans are delivered in no-fuss, customer-first fashion.
Its mobile services are on the Telstra network. In addition to delivering NBN speeds, it also provides 4G and 5G connectivity. This allows you to access the internet, watch movies, and stream TV on the go.
It’s also worth noting that Belong is a carbon neutral company. It invests in green initiatives such as the Emerald Solar Park and Telstra’s Murra Warra Wind Farm.
Lastly, it’s a good idea to consider Belong’s no-contract policy. It offers flexible plans that allow you to split the cost over a 12 month period.
